We believe open and honest communication is the only way to do business. If you have a question for us, feel free to submit it to rlovi@vectorfleet.com.
Why should I consider moving from in-house to a contracted maintenance partner?
Cost savings from outsourced maintenance are multi-faceted. While implementing innovative and proven fleet maintenance solutions which improve fleet operations and extend vehicle life cycles, we also help mitigate some of the key cost-drivers found in fleet operating budgets. These include costs related to training, hiring, parts management, IT systems, insurance and current/legacy benefit costs.
What is a private maintenance partnership?
Essentially, it is fleet maintenance and management performed at your site. In our case, we can also manage and maintain your facility and all equipment, allowing you to focus on your core business while benefiting from investments made in your facility.
My fleet is quite diverse. Can you handle it?
Vector has extensive experience in both public and private sector contracted maintenance partnerships. Our breadth of experience spans light-duty vehicles to emergency response vehicles and apparatus, and ranges from heavy off-road equipment down to the smallest specialty tools. With over 20 years in the industry, we have continued to exceed expectations for servicing of fleets where diversity is the common theme.
How are you held accountable once a contract is signed?
Vector Fleet Management remains accountable to contracted maintenance partners in several ways. For example, we submit Target Cost and Realized Labor Rate models which include performance thresholds such as:
• PMI compliance
• Productivity
• Efficiency
• Re-work percentage
• Fleet availability metrics
Provisions for performance measures ensure that Vector delivers consistent results across the term of any contract.
What happens to our technicians should we decide to outsource?
Vector Fleet Management believes that retaining qualified technicians who know your fleet is a priority. We have a detailed transition plan for retaining qualified technicians, and offer industry-leading training and certifications to ensure employees remain at the top of their profession. Our transition plan incorporates drug testing, background checks and a multi-tier assessment of technicians who wish to join our team.
Do I need a fleet management information system in place to proceed with a Vector partnership?
As part of our assessment, we examine your current information system to determine whether it’s suitable for a contracted maintenance partnership environment. Then, we can utilize your current system or offer our own industry-leading and proven VectorNet IT solution. Implementing VectorNet avoids the capital intensive requirements needed to purchase or even maintain other systems. We also provide training and 24/7 access to data housed in VectorNet.
How can I be assured of technician quality?
At Vector, we recognize that our people are our greatest resource. With this in mind, we have a detailed and progressive curriculum in place for technician education and certification. Technicians are required to further their credentials and do so under the ASE and EVT training infrastructure. We also place the highest degree of importance on safety in the workplace. As a result, Vector has been and will remain ahead of the curve with regards to safety training and adherence to all OSHA and MSHA protocols. Our Safety Manager oversees all safety-related initiatives, including continuous training of our technicians.